Terms of Service
Thanks for choosing OTR Mobile, inc. Please read all of our Terms & Conditions (“T&Cs”), which contain important information about your relationship with us.
When are terms and conditions agreed upon
All customers agree to Terms & Conditions with their first purchase. It is expected that all customers will stay current with any changes posted to our terms and condition page.
If you choose not to accept our terms and conditions please do not complete a purchase with OTR Mobile, inc. Once a purchase is completed that customer agrees to follow all terms and conditions through the length of their service with us.
When providing us your information
You acknowledge that you are eighteen (18) years of age or older and you agree that you have the legal authority to enter into this agreement. You agree that all information supplied to us during any purchase is correct and complete. You understand that providing OTR Mobile, inc. false or incorrect information may result in additional fees, product and/or service delays or suspension or termination of your services. OTR Mobile, inc reserves the suspend or cancel your service without notice and without any refund.
Who can use this service
Our service is meant for personal use. Yes, you can use it to run your business, however, it is not meant to be used by your customers on a regular basis. Examples of misuse would be but not limited to a coffee house with all customers having access, renting timed use to video game players or supplying our service to a cost of others at your establishment. While we do offer truly unlimited wireless internet we do reserve the right to investigate accounts that have uncommonly high data use. If during our investigation we find the account is being misused it will be terminated without notice and without a refund.
Products and services are prepaid
All products and services will be paid for in advance. At no time will services be provided in advance to our customers. All fees and cost are explained with each product. Once you purchase a product you do agree to the exchange and refund policy for that device. You also agree to forfeit any claims you file with your credit card provider or bank
Authorization to Pay by Credit or Debit Card
If the Payment Method you choose is to pay by credit or debit card, we may obtain pre-approval from the issuer of the card for an amount up to two times the amount of the purchase. We will bill your card at the time of purchase (same day) for auto renewals and you will be billed continually every month until cancelled by written or verbal consent. A written cancellation request can be sent via email. If you complete an auto renewal or one time renewal purchase before your 30 days has ended, you will not lose any days of service. Your 30 days will be consider paid for in advance and be applied to your account after the current 30 days has ended. If you cancel an order before completion, that pre-approval may result in your funds or available credit not being immediately available. If you pay by debit card and your payment results in an overdraft or other fee from your bank, you alone are responsible for that fee. When a refund is processed, we will complete it on our end within 2 business days, an email will be sent to the email on your account, it can take your bank 3 to 7 business days to return the funds to you. Failed auto renewal payments will result in service termination and additional fees and penalties to reconnect your service. If you dispute a valid credit card charge with OTR Mobile, inc. your account may be terminated. Accepted payment methods include Visa, MasterCard, American Express and Discover.
All billing is done electronically. All customers enrolled in automatic billing will be charged automatically for each billing period on their respective due date with their selected payment method. Customers not enrolled in automatic billing must pay the total amount due on the 30th day or prior to continue uninterrupted service. Customers with 2 or more failed payments may have their accounts terminated or pay extra fees to continue service. If you were on the old rate plan of $60 and grandfathered in through auto renewal services, a failed payment could result in your price plan being removed and your account set to the most current pricing.
Modems, routers, antennas, and cables are available for purchase. OTR Mobile, inc will provide exchange, return and warranty policies for those devices. End users can provide their own equipment, OTR Mobile, inc. cannot be held liable for providing technical support for end an user that provided their own equipment. In addition, OTR Mobile, inc. cannot guarantee that an end user provided equipment will work correctly with our se3rvice.
Service Speeds and Signal
Speed and Signal strength depends upon the cellular service coverage and equipment capabilities. The maximum speed for the service is 100 mbps that however, is not the average speed that our customers experience. Most customers experience speeds of 12 mbps to 35 mbps. OTR Mobile, inc. does not offer, promise, or guarantee minimum speeds. All services are provided on an AS IS basis and throughput speeds are not guaranteed.
Cancellation of Service
You can choose to cancel your service at anytime with the understanding that there will be no refund. All services once paid for are non refundable. This applies to auto renewals, one time renewals, 90 day plans and 1 year plans. Once a service is paid for it cannot be cancelled for a refund. To request the closure of your account please send an email, call 844-687-9434 or use our live chat link on otrmobile.com. Your account will then be closed at the end of the time period you have paid for. If you request that the account be closed on the same day there will be no refund on future days of service or previous payments.
Outages and Service Delays Out of Our Control
OTR Mobile, inc. will not be liable for delays, damages or failures in performance due to causes beyond its reasonable control, including, but not limited to, acts of a governmental body, acts of God, acts of third parties, fires, floods, strikes or other labor-related disputes, of other things we do not control, or an during a warranty replacement.
Revisions and Price Increases
OTR Mobile, inc. may revise the terms and conditions of this agreement from time to time, including any of the policies which may be applicable to usage of accounts or pricing by posting such revisions to our website at otrmobile.com/terms-of-service. You agree to visit this page and the links thereon periodically to be aware of and review any such revisions. Increases to monthly renewals, also referred to as plans, can occur with as little as a 30 day notice. Increases to product cost can occur without notice.
Resale of OTR Mobile, Inc.
Customers are not permitted to resell or redistribute their accounts or products to other individuals or businesses without consent from OTR Mobile, inc. If an account is found to be resold it may be terminated without notice and without a refund being issued. If you are interested in becoming a reseller please send an email request.