Frequently Asked Questions
Your roadmap to better internet. Find everything you need to know about OTR Mobile’s unlimited 5G plans, easy setup process, and dedicated US based support. Select a category below to get started.
FAQ's
General
OTR Mobile provides reliable, unlimited wireless internet for RVers, remote workers, rural homes, and anyone who needs WiFi on the go. Our plans include your device and unlimited data. just pick a plan and we ship everything you need to get connected.
No contracts, ever. OTR Mobile is simple prepaid internet billed every 30 days. If you decide to cancel, just return your device. No cancellation penalty.
OTR Mobile works nationwide across the United States. We leverage toptier carrier networks to deliver reliable coverage whether you're on the highway, at a campground, or in a rural area. Check our coverage map on our plans page to verify your location.
Unlike traditional ISPs, OTR Mobile is built for people on the move. No installation appointments, no contracts, no data caps. Your plan includes your device, and we ship it preconfigured so you're online in minutes. Plus, our U.S.based support team is here whenever you need help.
Plans & Pricing
We offer two unlimited plans:
Home Plan. $89/mo plus a one time $25 setup fee. Perfect for stationary use at your RV, cabin, or rural home.
Travel Plan. $119/mo plus a one time $25 setup fee. Designed for fulltime travelers, truckers, and anyone constantly on the move. Both plans include unlimited data and your device.
Every OTR plan includes your wireless device, a SIM card, unlimited data, and setup support. A one time $25 setup fee applies when you start service. Shipping options are shown at checkout. Just pick your plan and we send you everything you need.
There is a one time $25 setup fee when you start service. After that, your monthly price is $89/mo for the Home Plan or $119/mo for the Travel Plan unless you choose upgraded shipping at checkout. Your device and SIM card are included.
Yes. unlimited data with no throttling and no overage charges. Stream, game, video call, and work without worrying about hitting a data cap.
Setup & Shipping
We ship via FedEx, UPS, and USPS with average delivery times of 2 to 3 business days. Overnight shipping is also available. Contact us for pricing.
Not at all. Your device arrives preconfigured and ready to go. Simply power it on, connect your devices to the WiFi network, and you're online. Most customers are connected within 5 minutes of opening the box.
Depending on your plan, you can connect up to 64 devices simultaneously. laptops, phones, tablets, smart TVs, security cameras, and more. More than enough for your entire household or RV setup.
Gaming & Streaming
Absolutely. OTR Mobile delivers speeds well above the 25 Mbps threshold needed for smooth online gaming. Our average latency is around 45 ms, which is great for most online games. Many of our customers game daily on their OTR connection.
Yes! OTR plans support HD and 4K streaming on services like Netflix, YouTube, Disney+, and more. With unlimited data, you can bingewatch without worrying about overages.
Yes. Zoom, Teams, Google Meet, and other video conferencing tools work great on OTR Mobile. Our speeds and reliability make it a trusted choice for remote workers, digital nomads, and workfromRV lifestyles.
Support
Our U.S.based support team is available via live chat, phone, email, and social media. We're real people who understand our products and are dedicated to getting you connected.
We stand behind our service with a 21 day risk free trial. If you're not satisfied, simply return your device for a full refund. No contracts means no cancellation fees. just return the device and you're done.
It's easy. visit our plans page, choose the Home or Travel Plan that fits your lifestyle, and check out. We'll ship your device with everything preconfigured so you can get online fast. No technician visit, no installation. just plug in and connect.
Nationwide service
Truly unlimited WiFi plans from $89 per month. No contracts.
Fast shipping
Orders placed before 2pm EST shipped same day. after 2pm EST shipped the next business day.
Dedicated support
US based support team available by phone, email, and live chat.
Private and secure
Your own personal WiFi. No sharing public networks.